Complaints Procedure
While we always aim to provide an excellent, friendly and efficient service, we may not always get things right. We would like to hear your comments,
your suggestions or your complaints so that we can make improvements.
We value your comments on how things are running and hope that you would like to tell us what you like about the pharmacy and also any complaints you might have.
Our aim is to deal with any complaint that has arisen as quickly as possible and to respond within a response period agreed with you. We will acknowledge the complaint within three days of receiving it. Your complaint will be throughly investigated and we seek to come to a mutual understanding of what has gone wrong and any remedial action required.
Any complaints or concerns are treated confidentially and will not affect the care that you receive.
A complaint must be made no later than 12 months after the date on which the matter which is the subject of the complaint occurred; or if later, the date on which the matter came to the notice of the complainant. If the complainant had good reason for not making the complaint within this time limit and that it is still possible to investigate the complaint effectively and fairly, then the time limit does not apply.
Getting help with making a complaint
NHS Patients can contact NHS England by email england.contact.us@nhs.net with “For the attention of the complaints team” in the subject line or by phone on 0300 311 2233. An independent complaints advocacy service (ICAS) is available to provide advice and support to people who wish to complain about the NHS. Concerns can be reported to the General Pharmaceutical Council (GPhC) on https://www.pharmacyregulation.org/concerns-form.
The Responsible Person to direct complaints to is NIRA DATTANI;